If you are not completely satisfied with an item we will be happy to provide an exchange or refund, provided the item is returned to us within 10 working days of receipt. We regret we cannot refund returns postage and packing.

Return all items to: Victoria Plum Designs, 36 Dukes Way, Co Durham, DH8 5YS.

Faulty items: In the unlikely event of a faulty item, please inform us immediately on 07748 112900 and we will arrange to have the item returned to us and organise an exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.